GDPR compliance and Doorbell
If you’re reading this, you probably already know what GDPR is, and want to know whether Doorbell is compliant.
The details
We are compliant as a Data Controller and as a Data Processor.
As a Data Processor, the personal information of your customers is not sent anywhere outside of Doorbell. Doorbell will never send any messages to your customers, unless it is a message that you are sending via the Doorbell platform.
As a Data Controller, your information is only sent to third parties where it is needed, and only if you explicitly opt in (for example, to our newsletter). See our sub-processors for the full list.
Right to erasure (“right to be forgotten”)
If you get a “forget me” request from one of your customers, and you need their information removed from Doorbell as well, please contact us at gdpr@doorbell.io.
Data retention
In Doorbell you can configure a data retention period, so conversations are permanently deleted after the specified period of inactivity.
IP addresses
You choose how Doorbell handles your customers’ IP addresses: keep them, mask them, or don’t store them at all. The setting also applies to feedback you’ve already received.
If you have a question about any other part of GDPR, or need anything else GDPR related, please contact us.
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