Webhooks documentation

Basics

The Webhooks make a POST request to the endpoints you specify. The Content-Type header will be application/json.

To set up your webhook endpoints, you'll need to go to the setup page of your application, and find the Notifications > Webhooks section.

New Feedback

id: int, the ID of the feedback thread
email: string, the email address of the user who submitted the feedback
url: string, the permalink of the feedback thread
user_agent: string, the formatted user agent string
parsed_user_agent: object, has 3 keys: platform, browser, and version. Will have empty values if it wasn't submitted from the Javascript SDK
message: string, the message the user sent
sentiment: string, the sentiment of the message. Can have values of positive, neutral, or negative
application: object, has 2 keys: id, and name
properties: array, array of object, with each object containing: type, name, and value
created_at: string, the UTC time string of when the feedback was submitted

Example output

{
    "event": "new-feedback",
    "data": {
        "id": 467,
        "email": "george@example.com",
        "url": "https:\/\/doorbell.io\/applications\/15\/feedback\/467",
        "member": {
            "id": 168,
            "name": "George",
            "email": "george@example.com"
        },
        "user_agent": "Mozilla\/5.0 AppleWebKit\/537.36 (KHTML, like Gecko; compatible; ClaudeBot\/1.0; +claudebot@anthropic.com)",
        "parsed_user_agent": {
            "platform": null,
            "browser": "AppleWebKit",
            "version": "537.36"
        },
        "message": "Here is the feedback that the user sent",
        "sentiment": "",
        "application": {
            "id": 15,
            "name": "Your Application Name"
        },
        "properties": [
            {
                "type": "boolean",
                "name": "logged_in",
                "value": true
            },
            {
                "type": "integer",
                "name": "user_id",
                "value": 887359
            },
            {
                "type": "string",
                "name": "account_name",
                "value": "My Account"
            },
            {
                "type": "string",
                "name": "Page URL",
                "value": "https:\/\/example.com"
            }
        ],
        "attachments": [],
        "tags": [
            {
                "id": 134,
                "name": "tag1",
                "color": "##2a6b04"
            },
            {
                "id": 135,
                "name": "tag2",
                "color": "##1660f6"
            }
        ],
        "created_at": "2024-11-21 09:21:29"
    }
}

To see an example of the webhooks before you integrate, you can use a service like https://hookbin.com

New Reply

id: int, the ID of the reply
email: string, the email address of the user who replied
url: string, the permalink of the feedback thread
message: string, the message the user sent
feedback: object, has 2 keys: id, and created_at
application: object, has 2 keys: id, and name
created_at: string, the UTC time string of when the feedback was submitted

Example reply from member

{
    "event": "new-reply",
    "data": {
        "id": 892,
        "email": "reply@example.com",
        "reply_from_agent": false,
        "url": "https:\/\/doorbell.io\/applications\/15\/feedback\/467",
        "message": "This is the reply message",
        "feedback": {
            "id": 467,
            "member": {
                "id": 168,
                "name": "George",
                "email": "george@example.com"
            },
            "created_at": "2024-11-21 09:21:29"
        },
        "application": {
            "id": 15,
            "name": "Your Application Name"
        },
        "attachments": [],
        "created_at": "2024-11-21 09:36:29"
    }
}

Example reply from agent

{
    "event": "new-reply",
    "data": {
        "id": 892,
        "email": "reply@example.com",
        "reply_from_agent": true,
        "url": "https:\/\/doorbell.io\/applications\/15\/feedback\/467",
        "message": "This is the reply message",
        "feedback": {
            "id": 467,
            "member": {
                "id": 168,
                "name": "George",
                "email": "george@example.com"
            },
            "created_at": "2024-11-21 09:21:29"
        },
        "application": {
            "id": 15,
            "name": "Your Application Name"
        },
        "attachments": [],
        "created_at": "2024-11-21 09:36:29",
        "agent": {
            "id": 708,
            "name": "Gilbert",
            "email": "gilbert@example.org"
        }
    }
}

To see an example of the webhooks before you integrate, you can use a service like https://hookbin.com