Screenshots and attachments
A pixel-perfect screenshot shows what your customer was looking at, either the visible area or the whole page. Customers can attach their own files too.
Every message arrives with the context you need
Messages can arrive with a screenshot, attachments, an NPS rating and the page and browser they came from, and Doorbell tags each one by sentiment. You understand the problem before you reply.
Free plan and 7-day trial. No credit card required.
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Screenshots and attachments
See what your customer saw, and any files they added.
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NPS and sentiment
Track your NPS score over time and find unhappy customers fast.
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Browser and page details
Know where the feedback came from without asking.
Everything else
Small things that save you time every day
NPS
Add a 0–10 rating to the form. Doorbell works out your score and splits promoters, passives and detractors.
Sentiment analysis
Every message is tagged positive, neutral or negative, so you can find the happiest and unhappiest customers.
Reports
Chart feedback volume, NPS, sentiment and how long your first reply takes, against a target you set.
Feedback by email
Forward your support address to Doorbell, and emails arrive alongside in-app feedback.
Your own properties
Attach anything you know about the customer, like their plan or user ID, and search by it later.
Learn moreExport any time
Download your feedback as CSV, Excel or JSON, or sync it to your data warehouse.
Spam protection
Only accept feedback sent from your own domains, and add reCAPTCHA to your form if you need it.
Security
Doorbell is regularly audited by security specialists, the database is encrypted at rest, and two-factor authentication keeps accounts safe.
Learn more
Collaboration
Work through feedback together
- Everyone in the loop
- Nothing answered twice
- The right access
Fits your design, your language and your product
- Inherits your styles
- Every word translatable
- Hooks for developers
Answer common feedback in one click
- Faster replies
- Consistent answers
- Every message acknowledged
Get started
Start hearing from your customers today
Add Doorbell to your site or app in a couple of minutes. Start free, then try paid features free for 7 days whenever you’re ready.
- No credit card required
- Web, iOS and Android
- Free plan for as long as you like
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