Features
Instant notifications

Know the moment a customer speaks up

Get new feedback by email or in your team chat, and reply right from there. Your customer receives your answer by email.

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#feedback

DoorbellAPP10:42

New feedback from maya@example.com

Could the export include tags too? We sort feedback by tag every Friday.

Positiveexample.com/reports

Sam10:44

Great idea! Tags are coming to exports next week. I’ll let you know when they’re live.

Reply emailed to maya@example.com

Instant

Notifications go out the moment a customer sends feedback.
Reply from where you are

Answer from your inbox or from Slack without opening Doorbell.
Customers just get an email

Your answer reaches them by email, wherever you replied from.

How it works

Email

New messages and replies arrive in your inbox. Reply to the email, and your answer is sent to the customer and saved in the conversation. You choose who hears about new feedback, and whether replies go to everyone or only to the person assigned.

Team chat

Post new feedback, replies and assignments to a channel in Slack or Twist, with the screenshot and sentiment alongside. In Slack, buttons on each message let you reply to the customer, add an internal note or archive the conversation.

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The dashboard

Prefer a single place for everything? The dashboard updates instantly as conversations change, so you’re never acting on out-of-date information, and it works on your phone too.

Questions

Questions about instant notifications

How do customers receive my replies?

By email. Whether you reply from the dashboard, your inbox or Slack, your customer gets your answer as an email and can reply to it.

Can I reply to feedback from Slack?

Yes. New feedback and replies are posted to a Slack channel, with buttons to reply to the customer, add an internal note or archive the conversation.

Who on my team gets notified?

You choose. Pick which teammates get an email about new feedback, and whether replies go to everyone or only to the person the conversation is assigned to.

Keep exploring

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Canned responses