Work through feedback together
Invite your team to reply, discuss and keep track of what customers tell you, without stepping on each other’s toes.
Free plan and 7-day trial. No credit card required.
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Everyone in the loop
Teammates read, reply to and discuss feedback in one shared inbox.
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Nothing answered twice
See who’s handling what, updated in real time.
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The right access
Agents and admins, so each person sees what they need.
How it works
Assign
Assign a conversation to anyone on your team to draw their attention to it.
Internal notes
Write private notes to teammates and agree on an answer before replying to the customer. Customers never see them.
Tag, search and filter
Add your own coloured tags, then filter by tag, sentiment, platform or assignee. Search covers messages, replies and the properties you send.
See what needs an answer
Jump to conversations that still need a reply, and archive, assign or delete several at once. Read receipts show when your customer has opened your reply.
Real-time dashboard
The dashboard updates instantly as teammates reply, tag and assign, so nobody answers the same message twice.
Permissions
Give each teammate the access they need. Agents read and reply to feedback; admins also manage settings, integrations and the team.
Know the moment a customer speaks up
- Instant
- Reply from where you are
- Customers just get an email
Answer common feedback in one click
- Faster replies
- Consistent answers
- Every message acknowledged
Keep your account extra safe
- Any authenticator app
- Required for your team
- Single sign-on
Start hearing from your customers today
Add Doorbell to your site or app in a couple of minutes. Start free, then try paid features free for 7 days whenever you’re ready.
- No credit card required
- Web, iOS and Android
- Free plan for as long as you like
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